We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
If you need to update your shipping address, please email us immediately at info@curapep.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.
Shipping times vary but are typically 2–7 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).
We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@curapep.com with your name, order number, and photos of the damaged product so we can assist you.
If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at info@curapep.com. We’ll work with you to resolve the issue.
If you wish to cancel your order, please contact us immediately at info@curapep.com. Cancellation requests are only possible before the order has been processed or shipped.
We accept returns for unused and unopened items within 30 days of delivery. To initiate a return, email info@curapep.com with your order number and reason for the return. Once the returned items are inspected and approved, refunds will be processed within 5 days.
Curapep is committed to protecting your privacy. We collect personal details you voluntarily provide, along with usage, device, and payment information when you interact with our website at curapep.com/vitynex. Payment data is securely processed by Amazon Pay in accordance with their privacy policy, so we do not store full payment details. We use cookies and similar technologies to enhance your experience, and share your information only with trusted service providers or as legally required. We employ industry-standard safeguards to protect your data and respect your rights to access, update, or delete your information. For questions, please contact us at info@curapep.com or call 888-551-5311.